Frequently Asked Questions

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Support is included in the software subscription, giving you access to real, U.S.-based employees via phone, email, and web 24 hours a day, 7 days a week.

Like support, software updates and new feature releases are included in the software subscription, so you’ll always have the most up-to-date software and newest features powering your restaurant.

We are dedicated to our customers success, and want to provide the easiest transition and best possible go-live experience. We charge for implementation in order to provide a customized experience that will ensure your restaurant's success.

Certain hardware is compatible with Dessert, but we advise against using your own hardware because it prevents us from ensuring your success, as we’re unable to support equipment not purchased through Dessert. Using Dessert products makes sure your hardware is optimized for your restaurant operations.

Dessert handles the credit card processing for all of our customers. We believe you should get more from your processor than just statements, so we process cards to benefit our customers. By combining integrated processing with our guest-facing technology, Dessert helps our customers capture guest data that can be used to understand their customers and send targeted marketing campaigns. We charge a flat rate that’s competitive and easy to understand, so you always know the exact rate you’re going to pay, no matter which type of card is used.

Customer care is included in every software subscription, giving you access to real employees via phone, email, and web 24 hours a day, seven days a week.